This interactive session presents an overview of the concepts and
skills of collaborative conflict resolution.
You will explore factors
that lead to conflict escalation and those that can de-escalate
conflict. You will have opportunities to identify and practice the
attitudes and behaviours that lead to positive outcomes in conflict
situations.
What You Will Lean
- Describe the various conflict styles in dealing with conflict situations
- Identify factors that escalate conflict
- Identify factors that defuse emotional situations and de-escalate conflict
- Describe the communication skills that shift defensiveness and blame to assertiveness, understanding and collaboration
- Tips for dealing with conflict in an email environment
Event Details
Thursday, February 5
12pm - 1:30pm
BBY, West Mall 2220
Please bring your lunch
Facilitator Biography
Kent
Highnam, Cert. ConRes., BA, MA, has a background in international and
public relations with the United Nations and the International Committee
of the Red Cross. He has worked in public and private organizations as
an instructor and practitioner in collaborative, interest-based
processes in both English and French. A visiting lecturer at Simon
Fraser University until 2012, Kent also has experience in human
resources and labour relations issues. Kent is Program Director at the
JIBC's School of Health and Community Social Justice and teaches for the
Centre for Conflict Resolution as well as for the JIBC Law Enforcement
Studies Diploma.
Cancellations: All events are costly to set up, even those which are offered free of
charge. If you're unable to attend the workshop you registered
for, please cancel in a timely manner by clicking on the 'cancel' link
in your event confirmation email.